Privacy Policy - Acrux Global

The Acrux Global website is owned by Acrux Global, which acts as the data controller for your personal data.

In compliance with Law No. 19.628 on the Protection of Private Life of the Republic of Chile, we have adopted this Privacy Policy to guarantee the security, confidentiality, and integrity of the information we collect.

1. Information we collect: When you visit acruxglobal.cl, we automatically collect "Device Information" (IP address, browser, time zone, and cookies) to improve your technical experience. We also collect data that you voluntarily provide through our contact forms, such as:

First and last name.

Name of company or institution.

Email address and phone number.

Shipping address (for shipping quotes).

2. How do we use your data? Our priority is the security of your information. We process your data to:

Generate personalized quotes for coins and badges.

Manage order shipments throughout Chile and Latin America.

Identify potential technical abuse on the site.

Send newsletters or business updates (only with your express authorization).

3. User Rights (ARCO Rights): In accordance with Chilean law, you have the right to:

Access: Know what data we hold about you.

Rectification: Correct erroneous or outdated data.

Cancellation: Request the deletion of your data when it is no longer necessary for the purposes for which it was collected.

Opposition: Refuse the use of your data for direct marketing purposes.

To exercise any of these rights, you can contact us directly at: contacto@acruxglobal.cl.

4. Information Security: We store your information on secure servers and under controlled protocols to prevent unauthorized access. However, due to the nature of the internet, Acrux Global cannot guarantee the complete invulnerability of its networks, but is committed to acting with the utmost diligence in the event of any incident.

5. Transfer to Third Parties: Acrux Global does not sell or rent your personal data to third parties. Your data may only be shared with service providers critical to our operation (for example, shipping companies such as Chilexpress or Starken for the delivery of your coins) and only to the extent necessary to fulfill the service.

6. Legal Disclosure: We will disclose any information we collect if required by Chilean law, to comply with court orders, or to protect our legal rights and the security of our customers.

7. Contact Information: If you have any questions about this policy or the handling of your data, please write to us at contacto@acruxglobal.cl.